Our customers are an integral part of our business and your satisfaction is our number one priority. We serve to exceed your expectations. We welcome your comments and feedback to help us continue and improve quality assurance to you.
1. Information Collected
We do not save your payment method information. Any information collected is solely used to/for:
• Registration
• Processing orders
• Saved to facilitate quick and easy check out
• Enhance your online experience with our interactions
2. Cancelation Policy
You may cancel an order within 24 hours in order to receive full refund. Once processing begins and the item(s) is/are shipped, you may still request cancellation; however, we will not be held responsible for any shipping and handling cost. Refund will be issued upon receipt of items returned.
3. Refund Policy
It is our goal that you are satisfied with every purchase; however, if we will accept all returns within 30 days of confirmation received for full refund providing the merchandise meet the following: Must remain in original package Not opened Not used Not modified Returned with packing slip
4. Completing a Return
Send all returns to the address below:
Minerva RoyalT
Sherron M. Thomas
3860 Red Pass Dr. Unit B
Fort Irwin, CA 92310
5. Return Processing Fee
A return processing flat fee of US $13.95 will be charged to customer’s payment method used for items over $60.
A flat fee of $8.95 will be charged for merchandise valued less than $60.
6. Refund Timeline
It could approximately 14 business days to receive and process a refund to the payment method previously used. We ask that you be patient during this process.
Once received, please allow up to 72 hours for us to issue a credit to your payment method.
7. Defective Merchandise
Any item not meeting our quality assurance standards may be returned unless it was already used, worn, washed, and/or modified. Upon receipt we will cancel the item ordered we will issue a full refund for that specific item. We request that you order a new order for the same item, which we will ship at no cost to you our valued customer. If the item is no longer available, you may choose to use a credit toward another product or we will issue a refund.